Internet_Banking_Terms_Conditions_v2-2.pdf
As of May 2026 Page 1 of 23
Definitions
The following terms and expressions used in these Terms and Conditions have the following meanings:-“Account(s)” means any account opened or maintained with us (whether singly or jointly) which may be accessedthrough the Internet Banking Services and/or any Digital Banking Application as may be determined by us from time totime.“Accountholder(s)” or “you” or “your” means an accountholder of the Account, whether singly or jointly, whichever isapplicable and shall include their respective personal representatives and, where applicable, any authorized signatory,mandate holder, user, agent, or representative acting on the Accountholder’s behalf.“Approved Communication Channel” means the communication channels (including but not limited to thetelephone, computer or any electronic means including any Digital Banking Application as may be approved by us fromtime to time and which requires authentication of your identity or authorization of any Transaction with the Pass code)which you may use to issue Instructions to us.“Authorized Third Parties” means any entity, company, corporation or institution which may offer products, services,content or information on our official website or through any Digital Banking Application or platform from time to time.“Business Day” means any day banks are open for business in Kuala Lumpur or such other place as we may determinefrom time to time, excluding any day on which banking operations are restricted by reason of public holiday, marketdisruption, system maintenance, or regulatory directive.“Digital Banking Application” means any mobile application, software, platform, interface, portal, or digital solution(including any updates, patches, versions, or enhancements) made available by us from time to time to enable accessto Internet Banking Services through mobile or other electronic devices.“eStatement” means the electronic statement which is available for viewing through your Internet Banking Servicesand/or any Digital Banking Application following your enrolment for the eStatement service for the Account.“Electronic Alert Service” means a service which we provide to you through email or SMS or push notification or in-app notification by alerting you of certain types of Transactions, as determined by SIB at its sole discretion and toprovide banking information on the rates and prices of the banking product which you currently have subscribed withus or which we may offer to you from time to time.“Equipment” means any compatible electronic, wireless, communication, transmission or telecommunicationsequipment, device or medium including but not limited to the internet, any computer, mobile phone, device, terminalor system which may be required to access and use the Internet Banking Services or any Digital Banking Application.“Group” means our agencies, representative, officers, affiliated associated or related corporations and their respectiveofficers, servants or agents, whether in Malaysia or elsewhere including any holding company, subsidiary, or affiliatewithin the meaning of applicable laws.“Instructions” means any instructions given by you to us using the Pass code through the Internet Banking Servicesand/or any Digital Banking Application or through any Approved Communication Channel.“Internet Banking Services” means the internet banking services and/or products we offer to you from time to timethrough any Equipment that enables you to access your Account(s) and/or effect banking and/or other Transactionelectronically.As of May 2026 Page 2 of 23“Limit” means the maximum daily amount that you are allowed to transact from the Account using the Internet BankingServices and/or any Digital Banking Application or the balance amount in the Account, whichever is lesser.“Legal Process” may include, but is not limited to, any originating process including writ of summons and originatingsummons as well as any other forms of originating process, pleadings, interlocutory applications, affidavits, orders,judgments and any other documents which are required to be served under any written law in any jurisdiction and suchnotices under the Insolvency Act 1967 and the National Land Code (Revised – 2020) or any equivalent legislationelsewhere.“Network Service Provider” means any internet service provider or commercial online service provider providinginternet connection to the world wide web or mobile telecommunications network.“OTP” means the one-time password generated, transmitted, or delivered through SMS, email, any Security Device, anyDigital Banking Application, or any other authentication method approved by us from time to time, to your mobilenumber, email address, device, or account which is registered with us, for the purpose of authentication orauthorization.“Pass code” means the password or code which is used to authenticate your identity or authorize a Transaction. A Passcode includes your User ID, password, personal identification number, word, phrase, OTP, Access ID, and codegenerated by a Security Device or biometric identifier and includes any other pass code as we may issue to you fromtime to time.“Personal Data” may include, but is not limited to, your name, address, occupation, contact details, identification andverification data, the information contained in the Account held by you either singly or jointly with any other person, thetype of products and/or services that you have subscribed to with us (including the Internet Banking Services and theeStatement services), any Transactions and such other necessary data regarding yourself and your transactions withus.“Security Device” means a token or other device (whether physical or digital) that generates a Pass code or otherwisefacilitates authentication or authorization.“SMS” means Short Message Service.“Transaction” means all transactions effected by you using the Internet Banking Services or any Digital BankingApplication, whether financial or non-financial.“Transaction Authorization Code” means a time-based one-time password and HMAC-based one-time password,which is registered with us to perform selected transactions or any equivalent authentication code approved by us.“SIB”, “our”, “us” or “we” means Straits Investment Bank Ltd. (formerly known as FTAG Investment Bank Ltd.) andincludes all its successors-in-title and assigns.“User ID” means a name comprising of alphanumeric characters which must be keyed in to enable our computersystem to identify you and your Account or any equivalent digital identifier approved by us.As of May 2026 Page 3 of 231. Terms and Conditions
1.1 These terms and conditions (“Terms and Conditions”) govern our Internet Banking Services and any DigitalBanking Application, mobile application, platform, system, interface, or technology channel made availableby us from time to time, and it is important that you read and understand these Terms and Conditions beforeusing and accessing the Internet Banking Services. By accessing, downloading, installing, registering for, orusing any part of our Internet Banking Services, you are deemed to have read, understood and accepted theseTerms and Conditions, as amended from time to time.1.2 These Terms and Conditions are additional to and are to be read together with:(a) the respective terms and conditions governing the Accounts, which can be found at our website atwww.straitsbank.com; and(b) the terms and conditions governing our official website(c) any terms and conditions, rules, policies, notices, guidelines, or disclosures applicable to any DigitalBanking Application, electronic platform, security feature, authentication method, or technologychannel made available by us; and(d) any product-specific, service-specific, jurisdiction-specific, or client-specific terms and conditionsissued by us from time to time.1.3 The terms and conditions referred to in Clauses 1.2(a) and (b) above shall be referred to as “Other Terms”.1.4 If there is a discrepancy or inconsistency between these Terms and Conditions and the Other Terms, unlessexpressly stated otherwise, these Terms and Conditions shall prevail for matters in relation to the InternetBanking Services and any Digital Banking Application.1.5 A reference to -(a) the singular number includes the plural, and vice versa;(b) the masculine gender includes the feminine and neuter genders, and vice versa;(c) a person includes the person’s attorney, executors and administrators, and these Terms andConditions will bind those persons; and(d) “including” or “for example” or other similar words when introducing an example does not limit themeaning of words to those examples.(e) any reference to “access”, “use”, or “operate” includes access to or use of any Digital BankingApplication, platform, system, or technology channel provided by us;(f) any reference to “you” or “your” includes, where applicable, any authorized user, representative,mandate holder, or person acting on your behalf; and(g) headings are for convenience only and shall not affect interpretation.2. Eligibility
2.1 You must be an Accountholder aged eighteen (18) years and above before you apply for the Internet BankingServices. The Internet Banking Services are made available solely to persons who maintain an Account with usand who satisfy all eligibility, onboarding, due diligence, regulatory, and internal risk-acceptance requirementsas determined by us from time to time at our sole and absolute discretion.2.2 The Internet Banking Services are not intended for, and shall not be treated as, retail banking services orfacilities, and are made available strictly on a non-consumer, non-public-offer basis. Nothing in these Termsand Conditions shall be construed as creating or evidencing any retail banking relationship or consumer-banking arrangement.2.3 You represent and warrant that you are legally competent, duly authorized, and permitted under all applicablelaws and regulations (including the laws of your jurisdiction of incorporation, residence, or operation) to accessAs of May 2026 Page 4 of 23and use the Internet Banking Services, and that such access and use does not contravene any applicable law,regulation, sanction, or restriction.2.4 We may, at any time and without notice, restrict, suspend, or refuse access to the Internet Banking Services(in whole or in part) if:(a) you fail to meet any eligibility, compliance, or internal risk criteria imposed by us;(b) you are located in, ordinarily resident in, or accessing the Internet Banking Services from anyjurisdiction which we determine (acting reasonably or otherwise) to be restricted, prohibited, or high-risk;(c) continued access would expose us or any member of the Group to regulatory, legal, reputational,operational, or sanctions-related risk; or(d) we are required or advised to do so by any regulatory authority, court, or competent body.3. Application for the Internet Banking Services
3.1 If you have an Account, you may apply for the Internet Banking Services through your appointed relationshipmanager or through such other application process, channel, or method as we may prescribe from time totime.3.2 We can, at our absolute discretion decline any application for Internet Banking Services without giving anyreason. For the avoidance of doubt, submission of an application does not create any obligation on us toapprove, activate, or make available the Internet Banking Services, whether in whole or in part.3.3 If you have more than one Account with us, you may request to link the Accounts that are eligible to be linked,as determined by us at our sole discretion from time to time, to your Internet Banking Services. We can, at ourabsolute discretion decline any request to link an Account without giving any reason. We may impose suchconditions, limitations, or restrictions on any linked Account (including transaction limits, functionalityrestrictions, or access controls) as we may determine from time to time.3.4 You acknowledge and agree that we may require you, at any time before or after approving your application, toprovide such information, declarations, confirmations, documents, or undertakings as we may deemnecessary or appropriate for the purposes of compliance with applicable laws, regulations, guidelines,sanctions, internal policies, or risk-management requirements, including anti-money laundering and counter-terrorism financing obligations.3.5 Approval of the Internet Banking Services (if granted) may be conditional, limited, or subject to suchrestrictions as we may impose, including restrictions by jurisdiction, transaction type, currency, account type,platform, or Digital Banking Application.3.6 We may suspend, revoke, or modify any approval granted under this Clause 3 at any time if:(a) any information provided by you is incomplete, inaccurate, misleading, or subsequently becomesoutdated;(b) there is any change in your legal, regulatory, risk, or compliance profile;(c) we reasonably determine that continued access may expose us or any member of the Group to legal,regulatory, sanctions, reputational, or operational risk; or(d) we are required or advised to do so by any regulator, authority, or competent body.4. Joint Accountholders
4.1 For joint Accounts which do not require more than one signatory, the Internet Banking Services will be madeavailable to each Accountholder. Each Accountholder shall be entitled to access and use the Internet BankingServices independently, and any Instruction given or Transaction effected by any one Accountholder shall bedeemed to have been authorized by all Accountholders.As of May 2026 Page 5 of 234.2 We shall be entitled to act on any Instructions from any Accountholder and each Accountholder shall be jointlyand severally liable for all Transactions effected on the joint Account through the Internet Banking Services.For the avoidance of doubt, we shall not be required to verify, enquire into, or determine any internalarrangement, restriction, dispute, or understanding between the joint Accountholders, whether notified to usor otherwise.4.3 For joint Accounts which require more than one signatory, the Accounts will not be made available in theInternet Banking Services. Notwithstanding the foregoing, we may, at our sole and absolute discretion, permitlimited or view-only access to such Accounts or enable specific functionalities subject to such conditions,controls, or restrictions as we may impose.4.4 You acknowledge and agree that any change in mandate, signing arrangement, or authority in respect of a jointAccount shall not be effective for the purposes of the Internet Banking Services unless and until such changehas been received, verified, and accepted by us in accordance with our internal procedures.4.5 We shall not be liable for, and shall not be required to act upon, any notice of dispute, revocation, restriction,or limitation of authority between joint Accountholders unless and until such notice has been formallyacknowledged and implemented by us. Pending such implementation, we may continue to act on anyInstruction in accordance with the existing mandate and these Terms and Conditions.5. First Time Login
5.1 When you login to the Internet Banking Services for the first time, you will be required to key in the Access IDwhich was issued by us to you or such other identifier or credential as we may prescribe from time to time.5.2 You will also be required to key in the Pass code. The generation, transmission, delivery, or receipt of any Passcode is subject to network availability, system integrity, and other factors beyond our control, and we do notwarrant or guarantee successful or timely delivery of any Pass code.5.3 For subsequent access to the Internet Banking Services, you will need to key in your Access ID and passwordor such other authentication credentials or methods as we may determine or require from time to time.5.4 If you fail to key in the correct information, you will not be able to access the Internet Banking Services. Weshall not be liable for any loss, delay, or inability to access the Internet Banking Services arising from any failure,error, interruption, or unavailability of authentication credentials, systems, networks, or delivery channels.5.5 You acknowledge and agree that any access to the Internet Banking Services using your Access ID, Pass code,or other authentication credentials shall be deemed to be valid, authorized, and binding on you, and we shallbe entitled to rely conclusively on such access as evidence of your identity and authority, unless and until youhave notified us in accordance with these Terms and Conditions of any compromise or unauthorized use.5.6 We may, at any time and without prior notice, require additional authentication steps, replace or revoke existingauthentication credentials, or impose enhanced security measures as we may deem necessary or appropriatefor security, regulatory, or risk-management purposes.6. Computer Terminals and Network Access
6.1 You are solely responsible:(a) for ensuring that the Equipment, computer terminal and related software and hardware meet theminimum requirements specified by us from time to time; and(b) for the installation, maintenance and security of your computer terminal, related software (includingthe internet browser software) and hardware used to access the Internet Banking Services.Without prejudice to the foregoing, you shall ensure that any Equipment used to access the Internet BankingServices is free from malware, unauthorized software, viruses, and security vulnerabilities, and is notAs of May 2026 Page 6 of 23compromised, rooted, jail-broken, modified, or operated in an environment which may expose the InternetBanking Services to security or operational risk.6.2 Your access to our official website and the Internet Banking Services through a Network Service Provider willbe subject to the terms and conditions of the Network Service Provider. You acknowledge and agree that wehave no control over, and shall not be responsible or liable for, the performance, availability, security, integrity,or reliability of any Network Service Provider, telecommunications provider, internet service provider, or anythird-party network or infrastructure used in connection with the Internet Banking Services.6.3 You shall not access or attempt to access the Internet Banking Services using any Equipment, software, ornetwork which we determine (acting reasonably or otherwise) to be insecure, compromised, unauthorized, orincompatible with our security requirements. We may, without notice, restrict or suspend access where suchrisk is identified.6.4 We shall not be liable for any loss, damage, delay, interruption, unauthorized access, or inability to use theInternet Banking Services arising from:(a) any failure, defect, limitation, or incompatibility of your Equipment or software;(b) any interception, intrusion, attack, or unauthorized access through any network, device, or system notunder our direct control; or(c) any act or omission of any Network Service Provider or third-party service provider.7. Pass Code and Security Device
7.1 You shall take all reasonable steps to ensure and prevent the loss, theft or any unauthorized and/or fraudulentuse of your Pass code and Security Device and to ensure the Security Device and Pass code is solely withinyour possession and secure at all times. You shall be fully responsible for all acts and omissions in relation tothe custody, control, and use of any Pass code and Security Device, whether used by you or by any otherperson.7.2 You agree that your Pass code is strictly confidential and undertake not to disclose or expose or in any waycause your Pass code to be disclosed or exposed to any person (including our employees) through unsolicitedphone calls, emails or on any website other than our official website at www.straitsbank.com or any othermanner. Any advice sent to you concerning the Pass codes must be destroyed after you have read them. Forthe avoidance of doubt, we shall never request disclosure of your Pass code, and any purported request forsuch disclosure shall be deemed unauthorized.7.3 You should memorize your Pass code and ensure that no written record of your Pass code is kept at any placeor in any manner which may enable a third party to have access to or to use your Pass code. You should notuse a common Pass code, date of birth or telephone number, and ensure that you change your Pass code fromtime to time.7.4 You should ensure that you log off from the Internet Banking Services. You acknowledge that failure to log offmay expose you to unauthorized access and that we shall not be responsible for any loss arising therefrom.7.5 You shall not record your Pass code on any software which retains it automatically (such as computer screenprompts or ‘save password’ feature or the like on your internet browser). You shall also ensure that yourelectronic gadget(s) including but not limited to personal computers, smart phones, tablets, notebook andlaptops do not automatically save and record your Pass codes.7.6 You agree that failing to comply with these requirements may expose you to the consequences of theft orunauthorized use of the Internet Banking Services to access your Accounts, in which event you will be liablefor all Transactions effected on the Account through the Internet Banking Services, whether or not suchTransaction is within your knowledge or authority. Such liability shall apply irrespective of whether the relevantPass code or Security Device was used with or without your consent or knowledge.As of May 2026 Page 7 of 237.7 Any access to, or use of, the Internet Banking Services using your Pass code or Security Device shall be deemedto have been affected by you and shall be valid, authorized, and binding on you for all purposes, and we shallbe entitled to rely conclusively on such access or use.7.8 If you suspect or become aware that:(a) an unauthorized person knows your Pass code;(b) there has been unauthorized access to your Account or use of your Pass code or Security Devicethrough the Internet Banking Services; or(c) Your smart phone is lost or stolen; or(d) there was any unauthorized Transactions;you must immediately change the existing Pass codes or request for new Pass codes, whichever is applicable.You must also, as soon as reasonably practicable, notify us at our email (details are set out in Clause 35 below)and comply with the requirements mentioned in Clauses 16.1 and 16.2 in these Terms and Conditions. Youmust also give us any relevant information and reasonable assistance in investigating the matter. Pending suchnotification and our acknowledgement thereof, all access and Transactions effected using your Pass code orSecurity Device shall be deemed authorized by you.7.9 You will be liable for any unauthorized transactions that occur in relation to a lost, stolen or misused Pass codeand/or smart phone, unless you have notified us in accordance with Clauses 16.1 and 16.2 or you have notacted fraudulently. For the avoidance of doubt, mere assertion of fraud or unauthorized use shall not besufficient to relieve you of liability unless established to our reasonable satisfaction.7.10 Notwithstanding anything in this Clause 7, we may deactivate or revoke the use of your Pass codes at any time.Such deactivation or revocation may be affected without prior notice and without liability to you.8. Internet Banking Services
8.1 The range of our Internet Banking Services which are indicated on our official website may be varied by us fromtime to time at our sole discretion. No representation or warranty is given that any particular service, function,feature, or capability will be made available on a continuous or permanent basis, or across all platforms orDigital Banking Applications.8.2 Where we offer new or additional services, your acceptance in the manner prescribed by us and use of suchnew or additional services shall be subject to these Terms and Conditions and such additional terms andconditions (if any) as may be prescribed by us from time to time. We may impose service-specific conditions,limitations, transaction thresholds, access controls, or eligibility requirements in respect of any such new oradditional services.8.3 We may at any time:-(a) change the operating hours or the time period during which the Internet Banking Services is madeavailable;(b) set or change the manner of use of the Internet Banking Services;(c) limit, cancel or suspend the operations of the Internet Banking Services or part of it; or(d) suspend temporarily the operations of Internet Banking Services for any updating, upgrading,maintenance or enhancement works. In the event the Internet Banking Services are not available, youagree to carry out your transactions using other alternative banking services available to you.Any such action may be taken with or without prior notice, and without liability to you, where we consider itnecessary or appropriate for operational, security, regulatory, compliance, or risk-management reasons.8.4 We will use reasonable efforts to ensure that the Internet Banking Services will be available during the specifiedtimes but we cannot guarantee that they will be available and uninterrupted at all times. We do not warrant orAs of May 2026 Page 8 of 23represent that the Internet Banking Services will be error-free, secure, timely, or free from interruption, delay,or unauthorized access.8.5 If you receive data or information through the Internet Banking Services which is not intended for you, you areto immediately inform us by email (details are set out in Clause 35 below) and delete the same. You shall notuse, retain, disclose, copy, or rely on such data or information for any purpose, and any such receipt shall notconfer any right, entitlement, or benefit on you.8.6 We may, at our sole and absolute discretion, restrict, suspend, or terminate your access to any part of theInternet Banking Services if we determine that such access:(a) poses or may pose a security, operational, regulatory, sanctions, or reputational risk to us or anymember of the Group;(b) is inconsistent with applicable laws, regulations, or regulatory guidance; or(c) is otherwise inappropriate having regard to our internal policies or risk appetite.8.7 You acknowledge and agree that the Internet Banking Services are provided on an “as is” and “as available”basis, and that access to or use of the Internet Banking Services does not give rise to any obligation on us toprovide alternative access, manual processing, or substitute services.9. Electronic Alert Service
9.1 The Electronic Alert Service is a service provided to you whereby you may request for specific and timelyreminders as well as other banking information made available by us to you (“Alert”). These Alerts will be sentto your email or SMS or in such other manner as we may determine from time to time. Alerts are provided solelyfor your convenience and information and shall not constitute advice, confirmation, verification, or validationof any Transaction or Account status.9.2 In order to receive such Alerts, you must have accessibility to the internet (through your own Network ServiceProvider) or telecommunications or mobile services from the relevant licensed service providers. You aresolely responsible for ensuring the accuracy and currency of your contact details for the purposes of receivingAlerts.9.3 If you requested for the transmission of the Alerts to be by way of SMS, there may be charges which shall bepayable by you in respect of each SMS Alert. You agree to authorize us to debit such charges from the Accountselected by you (when you requested for the Electronic Alert Service) for each and every SMS Alert issued atyour request. Such charges may be imposed, varied, or withdrawn by us or any third-party service provider fromtime to time.9.4 You acknowledge and accept that the Alerts sent to you as requested under the Electronic Alert Service maynot be encrypted and there is a risk that the contents of the Alerts (which may contain information in respectof your Accounts) sent to you may be viewed by another person who may or may not be authorized by you toview the Alerts. You agree that you shall take all the necessary precautions to prevent any unauthorizeddisclosure of the Alerts and we shall not be held liable in any manner for any unauthorized disclosure of suchAlerts. You further acknowledge that Alerts may be delayed, intercepted, corrupted, duplicated, or notdelivered, and that we do not warrant the confidentiality, integrity, accuracy, or timeliness of any Alert.9.5 You are aware that our provision of the Electronic Alert Service and the Alerts is dependent on the services ofyour respective Network Service Provider and licensed service provider. We shall not be held liable in anymanner for any loss or damage you may suffer or incur arising from the non-delivery, delay or error in thetransmission of the Alerts or inaccuracies in the contents of the Alerts caused by the respective NetworkService Provider and licensed service provider. This exclusion of liability shall apply regardless of whether theAlert relates to a Transaction, security event, or Account activity.9.6 We reserve the right to refuse to act on any Instructions pertaining to the Electronic Alert Service and to varythe features and/or availability of the Electronic Alert Service from time to time at our absolute discretion. WeAs of May 2026 Page 9 of 23may suspend or discontinue the Electronic Alert Service (in whole or in part) at any time, with or without notice,and without liability to you.9.7 You acknowledge and agree that you must not rely on the Electronic Alert Service as a substitute for regularlymonitoring your Accounts, Transactions, statements, or other communications made available through theInternet Banking Services. Any failure to receive or act upon an Alert shall not affect your obligations or liabilityunder these Terms and Conditions.10. Instructions
10.1 All Instructions given or Transactions effected through the Internet Banking Services using your Pass code andSecurity Device are irrevocable and binding on you. You waive any right to revoke, cancel, vary, or reverse anyInstruction once it has been transmitted through the Internet Banking Services, whether or not such Instructionhas been processed or completed.10.2 We will carry out the Instructions given by you in accordance with our standard banking practices. If we receiveyour Instructions after a certain time or deadline set for certain Transactions (in accordance with our standardbanking practices), the Instructions may only be carried out on the next Business Day. You acknowledge thatcut-off times, processing times, and settlement timelines may vary by transaction type, currency, jurisdiction,system availability, and correspondent arrangements.10.3 You shall ensure that the Instructions provided to us are complete, accurate and correct and you shall be liablefor any Transaction effected by us pursuant to your Instructions. We shall not be responsible for verifying thecompleteness, accuracy, legality, or commercial rationale of any Instruction.10.4 We shall be entitled to rely and act upon any Instruction and shall not be liable to you in any way for acting ingood faith upon any such Instruction even though it is subsequently shown that it was not given by you, or forany error, incomplete information or misunderstanding in the Instructions given. Any Instruction receivedthrough the Internet Banking Services using your Pass code or Security Device shall be deemed to have beenauthorized by you, and we shall not be required to investigate the identity, authority, or intention of the persongiving such Instruction.10.5 We shall be entitled to debit your Account immediately on completion of any Transaction. We may also debityour Account prior to completion, on a provisional or anticipated basis, where required by our systems,correspondent banks, or settlement arrangements.10.6 We may at any time at our sole discretion, refrain from acting upon any Instruction or part of it or refuse toexecute any such Instruction, if:-(a) we have any doubt on the authenticity, clarity or completeness of the Instructions;(b) the form or content of such Instructions is not in accordance with the requirements or policies orpractices as we prescribe from time to time;(c) we believe or suspect that the Instructions are unauthorized or fraudulent;(d) you have not complied with these Terms and Conditions or there has been a breach of these Termsand Conditions; or(e) we deem appropriate in the circumstances;and we shall not be liable to you for any loss, liability or expenses arising from us refraining or refusing to act.For the avoidance of doubt, we are under no obligation to provide reasons for any refusal or delay in acting onany Instruction.10.7 You agree to indemnify us and to keep us fully indemnified at all times against any claims, demands, actions,proceedings, loss and expenses (including legal costs on a full indemnity basis) arising in any mannerhowsoever from our action on your Instructions, or as we deem fit, refusing to act on your Instructions or partof it. This indemnity shall apply notwithstanding any allegation of unauthorized use, fraud, mistake, or systemerror, save only to the extent arising from our willful misconduct.As of May 2026 Page 10 of 2310.8 You acknowledge and agree that Instructions transmitted through the Internet Banking Services may beprocessed automatically without human intervention, and that we shall be entitled to rely on system logs,records, and audit trails as conclusive evidence of the content, time, and authenticity of such Instructions.11. Transactions and Limits
11.1 Before providing any Instructions to us through the Internet Banking Services to affect any Transaction, youshall ensure that there are sufficient available funds in the Account to perform the Transaction. We shall notbe obliged to verify the sufficiency of funds prior to acting on any Instruction.11.2 You must not use or attempt to use the Internet Banking Services to affect any Transaction, in particularpayments or transfer of funds from any Account unless there is sufficient available funds in the relevantAccount. Any Instruction submitted notwithstanding insufficient funds may be rejected, reversed, orprocessed at our discretion, and you shall remain liable for any resulting charges, losses, or overdrafts.11.3 We can at our absolute discretion require you at any time to prescribe a Limit on your daily Transaction and youcannot use the Internet Banking Services to affect any Transaction exceeding such Limit. The Limit prescribedby you must not exceed the Limit as determined by us from time to time at our sole discretion.11.4 We may at any time at our sole discretion, refrain from effecting any Transaction if:-(a) there is an error, defect, failure or interruption in the system or Equipment for any cause beyond ourcontrol or for any reason;(b) there is an error on our part;(c) there is insufficient available fund in the relevant Account;(d) by effecting the Transaction, the balance in the Account will drop below the minimum balancerequired to be maintained for the Account as provided under the respective terms and conditionsgoverning the Accounts; and(e) there is an attempt by you to affect a Transaction which exceeds the Limit.For the avoidance of doubt, we shall not be responsible for monitoring balances, limits, or minimum balancerequirements on your behalf.11.5 Notwithstanding Clause 11.4 above, we can refuse to carry out any Transaction effected by you using theInternet Banking Services for any reason we deem fit. Such refusal may be affected without prior notice andwithout liability to you.11.6 Any Transaction processed by us is subject to applicable cut-off times, settlement cycles, correspondentbanking arrangements, clearing systems, and regulatory requirements. We shall not be liable for any delay,rejection, reversal, or failure in settlement arising from such factors.11.7 Where a Transaction is provisionally processed, reversed, cancelled, or adjusted for any reason (includingsystem error, compliance review, or settlement failure), you agree that we may debit or credit the relevantAccount accordingly, and such adjustment shall be binding on you.12. Transaction Records
12.1 Transactions which have not been affected shall not appear in the transaction history of the relevant Accountwhich you can view through the Internet Banking Services. The items shown in the transaction history viewedthrough the Internet Banking Services shall not be conclusive of the transactions and balances of the relevantAccount. Any transaction history, balance, or information displayed through the Internet Banking Services isindicative only and may be subject to subsequent adjustment, correction, or reconciliation.12.2 Our records of any Instructions, communications, operations and Transactions which have been affectedthrough the Internet Banking Services by you using your Pass code or Security Device shall be binding andconclusive on you for all purposes whatsoever including for the purposes of any legal proceedings. SuchAs of May 2026 Page 11 of 23records (including electronic logs, system records, audit trails, timestamps, and authentication data) shall, inthe absence of manifest error, constitute conclusive evidence of the Instructions given, Transactions effected,and matters recorded therein, and shall be admissible in evidence in any legal proceedings.12.3 You are to ensure that you regularly monitor the Accounts and the balances therein when using the InternetBanking Services. You acknowledge that we have no obligation to notify you of any Transaction, discrepancy,or irregularity other than as expressly provided under these Terms and Conditions.12.4 You are to immediately notify us of any inaccuracy or irregularity in any of the Accounts. Any failure to notify uspromptly may prejudice your rights and shall not affect the conclusiveness of our records.12.5 You acknowledge and agree that electronic records, computer-generated data, and digital reproductionsmaintained by us shall be treated as original records for all purposes, and you waive any objection to theadmissibility or evidential weight of such records on the ground that they are in electronic form.13. eStatement13.1 The eStatement for the enrolled Accounts shall be available for viewing for a period of six (6) months from thedate stated on the respective eStatement (“eStatement Date”), or such other period as determined by us atour sole and absolute discretion. We may vary, shorten, or extend the availability period for any eStatement atany time without liability to you.13.2 You are solely responsible to install the appropriate software such as Acrobat Reader, which is required to viewthe eStatement. We do not warrant the compatibility, availability, or continued functionality of any softwarerequired to view the eStatement.13.3 The eStatement shall be deemed to be delivered on the date the eStatement is made available for your viewingthrough the Internet Banking Services and the eStatement will be deemed to have been sent and received byyou. Such deemed delivery shall apply regardless of whether you have accessed, viewed, or downloaded theeStatement.13.4 You are solely responsible to view and examine the eStatement in a prompt and timely manner once youreceive an email or Push notification or SMS notification (whichever is applicable) from us informing you thatthe eStatement is available for viewing. Any notification of availability is for convenience only and does notaffect the deemed delivery of the eStatement under Clause 13.3.13.5 If you think there is an error in the eStatement or there are any unauthorized Transactions in your Account asreflected in the eStatement, you must notify us in writing within the applicable time period set out in therespective terms and conditions governing the Accounts and you must provide to us any relevant informationand reasonable assistance required from you in investigating the matter. Failing such notification within theapplicable time period, the eStatement shall be deemed correct, final, and binding on you, and you shall beprecluded from disputing the same.13.6 You acknowledge and agree that eStatements are provided in electronic form only, and we are under noobligation to issue paper statements unless expressly agreed by us in writing.13.7 We may, at our discretion, rectify any clerical, system, or computational error in any eStatement at any time,and any corrected eStatement shall replace the earlier version and be binding on you.14. Fees, Charges and Right to Debit
14.1 You agree to pay, and authorize us to debit from the Account, at any time without notifying you in advance, allfees, charges, interests, taxes, duties or levies incurred in connection with the use of the Internet BankingServices, and all legal costs, charges and expenses which we may incur in enforcing or seeking to enforce theseTerms and Conditions. Such debiting may be affected automatically and without prior demand, and may bemade from any Account maintained by you with us.As of May 2026 Page 12 of 2314.2 You are liable to pay for any goods and services tax or other taxes or levies which as at the date of applicationto use the Internet Banking Services or at any date subsequent to the application to use the Internet BankingServices, is required by law or regulations, guidelines, decisions or directives issued under such laws (and shallinclude any amendments made to such laws, regulations, guidelines, decisions or directives) to be paid to anybody or authority having jurisdiction over us, in respect of any fees and charges charged or incurred by us inrelation to the Internet Banking Services. Unless otherwise stated by us at any time, any fees and chargesnotified to you are inclusive of any applicable goods and services tax at the prevailing rate. Where we havestated otherwise, you shall be liable to pay the applicable goods and services tax in addition to our fees andcharges.14.3 Any goods and services tax or other taxes or levies incurred by us in relation to the Internet Banking Servicesand any other goods or services provided under the Internet Banking Services shall be borne by and chargedto you and in the event that we shall affect any payment, you shall be liable to reimburse us for such amountspaid. Such reimbursement shall be made immediately upon demand and may be debited by us without notice.14.4 You must pay for the fees and/or charges imposed at any time by us or any relevant authority having jurisdictionover us for the use of the Internet Banking Services and such fees and charges may change from time to timeincluding but not limited to charges for fund transfers, taxes, duties, levies and any other service charge as wemay deem fit. The current rates on fees and charges will be made available to you upon your request. We mayvary, introduce, or withdraw any fees or charges at any time and your continued use of the Internet BankingServices shall constitute acceptance of such variation.14.5 If any amount debited from an Account result in a debit balance or overdraft, you shall immediately repay suchamount together with any interest, fees, or charges applicable thereto, without prejudice to any of our rights orremedies.14.6 All amounts payable by you under these Terms and Conditions shall be paid in full, without set-off,counterclaim, deduction, or withholding of any kind, unless such deduction or withholding is required by law,in which event you shall gross up the payment so that we receive the full amount which we would have receivedbut for such deduction or withholding.15. Unlawful Transactions
15.1 You cannot use the Internet Banking Services for any unlawful activities. You represent, warrant, and undertakeon a continuing basis that:(a) you will not use, and have not used, the Internet Banking Services or any Account for any unlawful,illegal, or prohibited activity;(b) no Transaction involves, directly or indirectly, the proceeds of any unlawful activity and allTransactions comply with applicable anti-money laundering, counter-terrorism financing, anti-bribery, and tax laws;(c) neither you nor any person acting on your behalf is a sanctioned person or is owned or controlled by asanctioned person; and(d) no Transaction breaches or circumvents any applicable sanctions, embargoes, or restrictivemeasures imposed by any authority in Malaysia or any other jurisdiction.If we find, suspect or have reasons to believe that the Internet Banking Services has been used for any unlawfulactivity, we may take any actions we consider appropriate in order for us to meet any obligation or requirementin Malaysia or elsewhere in the world in connection with the prevention or any unlawful activity including butnot limited to fraud, money laundering, terrorist activity, bribery, corruption or tax evasion or the enforcementof any economic or trade sanction. The actions we may take include immediately suspending or terminatingthe use of the Internet Banking Services, making reports and taking such appropriate actions as we may decideat our absolute discretion. Such actions may be taken without prior notice and without liability to you and shallnot prejudice any other rights or remedies available to us.As of May 2026 Page 13 of 2315.2 You acknowledge and agree that we are under no obligation to monitor, detect, or prevent unlawful use of theInternet Banking Services, and that any monitoring or screening conducted by us is undertaken solely for ourown regulatory and risk-management purposes.15.3 You shall indemnify and hold us harmless from and against all losses, liabilities, claims, costs, and expenses(including legal costs on a full indemnity basis) arising out of or in connection with any breach of this Clause15 or any investigation, inquiry, or action taken by any authority in connection with any Transaction.16. Your Liability for Lost or Stolen Security Device, Disclosure of your Pass code
to Any Person or Unauthorized Use of the Internet Banking Services16.1 You agree and undertake to take all reasonable care and precaution to prevent the loss or theft of the SecurityDevice, disclosure of your Pass code or the unauthorized use of the Internet Banking Services and should anyof the foregoing events occur, you must as soon as reasonably practicable notify us at our email (details areset out in Clause 35 below) or any of our branches. You understand that failure to take reasonable care andprecaution to safeguard your Security Device or Pass code may expose you to the consequences of theft and/orunauthorized use of the Internet Banking Services. You acknowledge agree that until such notification isreceived and acknowledged by us in accordance with our procedures, all access to and use of the InternetBanking Services using your Pass code or Security Device shall be deemed authorized by you.16.2 You must follow up your notification in Clause 16.1 with a written confirmation and submission of anydocuments as required by us including but not limited to a copy of the police report filed in relation to the lossor theft of your Security Device and/or disclosure of your Pass code within seven (7) days from the date of theloss/theft and/or disclosure. We may refuse to investigate or act on any claim of unauthorized use unless anduntil such written confirmation and documentation are received to our satisfaction.16.3 All charges arising from the Transactions effected on the Account, whether authorized or not, are deemed tohave been made by you. You will remain liable for all Transactions effected on the Account and all chargesrelated to such Transactions unless:(a) you have reported any loss, theft or unauthorized use of the Security Device, Pass code and/or theInternet Banking Services as soon as reasonably practicable to our email (details are set out in Clause35 below) or to any of our branches upon becoming aware of the loss or theft or unauthorized userespectively;(b) you have not acted fraudulently;(c) you did not deliberately disclose the Pass code to any person, whether through unsolicited emails orcalls or on any website other than our official website or otherwise;(d) you have taken reasonable steps to keep the Security Device and/or Pass code secure at all times;and our records of the Transactions effected on the Account through the Internet Banking Services areconclusive and binding on you. For the avoidance of doubt, the burden of proof in establishing the satisfactionof the conditions above shall rest solely on you.16.4 To the fullest extent permitted by law, you will remain liable for any transaction effected through the use of thelost or stolen Security Device or Pass code, including transactions effected but not yet posted to the Account,and any existing standing instructions made by you to effect payment to any third party. Such liability shallcontinue notwithstanding any investigation, dispute, or claim of unauthorized use, save only to the extent wedetermine otherwise in our sole discretion.16.5 We shall not be liable for any loss arising from unauthorized use of the Internet Banking Services which occursas a result of your failure to comply with these Terms and Conditions, any act or omission of any third party, orany circumstances beyond our reasonable control.17. Disclaimer
As of May 2026 Page 14 of 2317.1 By using the Internet Banking Services, you acknowledge and agree:-(a) to accept the inherent risks associated with carrying out the Transactions through the internet, anddigital or electronic platforms, including risks of delay, interception, unauthorized access, systemfailure, and data corruption;(b) that we and the Authorized Third Parties do not make any express or implied representations orwarranties in relation to the Internet Banking Services including any warranty as to availability,accuracy, reliability, security, merchantability, fitness for a particular purpose, or non-infringement;(c) that where we provide hypertext links to third party internet websites, such links are not anendorsement by us of any products or services in such websites. Your decision to use such links areentirely yours and at your own risk and we accept no liability or responsibility for the content, use oravailability of such websites. You agree that we are not required to verify the accuracy or the truth ofthe content of such websites; and(d) that nothing in our official website should be construed as a solicitation or offer, or recommendation,to acquire or dispose of any investment or to engage in another transaction, or to provide anyinvestment advice or service.You further acknowledge and agree that the Internet Banking Services do not constitute advisory, fiduciary,discretionary, or monitoring services, and that we owe no duty to advise, warn, monitor, or ensure thesuitability, legality, or appropriateness of any Transaction.17.2 To the fullest extent permitted by applicable laws and regulations, without prejudice to any other provisionsunder these Terms and Conditions, we (as well as any of our directors, officers and employees) shall not beliable for any damages, loss, costs and expenses arising out of, or in connection with the Internet BankingServices, or your use or inability to use the Internet Banking Services, or in connection with any error, omission,defect, computer virus or system failure. This exclusion applies whether such loss arises in contract, tort(including negligence), strict liability, breach of statutory duty, or otherwise, and whether such loss is direct,indirect, incidental, consequential, special, or punitive.17.3 Without limiting the generality of Clause 17.2 above, we shall not be responsible or liable for any loss, damageor embarrassment incurred or suffered by you or any third party by reason of or arising from:-(a) your failure to provide accurate, complete and timely Instructions to us under the Internet BankingServices or your failure to comply with these Terms and Conditions;(b) for your inability to perform any of the Transactions due to limits set by us from time to time at our solediscretion;(c) any error, alteration or destruction of the Instructions, data or information to or from us through theInternet Banking Services and the internet;(d) any intrusion or attack by any person or party on any hardware, software or system used in relation tothe Internet Banking Services or on the internet including but not limited to viruses, trojan horses,worms and/or macros or other harmful components or disabling devices that may suspend, disruptor disable the Internet Banking Services or any part thereof;(e) any restriction or prohibition on the use of the Internet Banking Services by any laws or regulations ofany country from where you access the Internet Banking Services;(f) the insufficiency of funds in any of your Accounts;(g) any loss or damage caused by the Equipment, the internet browser providers or by the NetworkService Providers or their agents or sub-contractors;(h) any breakdown or malfunction of any Equipment, system or software used in connection with theInternet Banking Services, whether belonging to us or otherwise, including but not limited to anyelectronic terminal, server or system, telecommunication device, connection, electricity, powersupply, telecommunications or other communications network or system or any part of the electronicfund transfer system;As of May 2026 Page 15 of 23(i) your failure to comply with the latest instructions, procedures and directions for use of the InternetBanking Services; or(j) the corruption or loss of any data or instruction or in the course of transmission thereof whetherthrough the Internet Banking Services or otherwise used by us or any other third party whether or notin connection with your Accounts or the Internet Banking Services.17.4 Notwithstanding any other provision of these Terms and Conditions, we shall not be liable for any loss arisingfrom:(a) any act or omission of any correspondent bank, clearing system, intermediary, service provider, orthird party;(b) any delay, rejection, reversal, or failure of any Transaction due to compliance, sanctions, or regulatoryscreening; or(c) any exercise by us of our rights under these Terms and Conditions, including suspension, restriction,refusal, or termination of the Internet Banking Services.17.5 Nothing in these Terms and Conditions shall exclude or limit our liability for fraud or willful misconduct to theextent such exclusion or limitation is prohibited by applicable law.18. Indemnity
18.1 To the fullest extent permitted by applicable laws and regulations, you shall indemnify us and all of ourservants, employees, nominees, directors and agents for all losses, costs, damages, embarrassment, claimsand expenses, including legal fees and costs (on an indemnity basis), howsoever suffered or incurred by us(other than such losses, costs or damages arising from the willful misconduct of our employees and agents)including, without limitation:-(a) us acting or carrying out any Instructions purportedly given to us pursuant to these Terms andConditions whether or not such Instructions are unauthorized, inaccurate or incomplete;(b) in connection with our preservation or enforcement of our rights under these Terms and Conditions oras a result of any non-compliance of these Terms and Conditions or of such other applicable termsand conditions by you;(c) in connection with any action taken by any party against you or any Transaction or any Account for anyreason whatsoever including but not limited to any unlawful, fraudulent, negligent or unauthorizeduse of the Internet Banking Services or Account;(d) in connection to any involvement by us in any proceedings of whatever nature for the protection of orin connection with the Internet Banking Services or Account or Transaction;(e) in connection with the compliance by us with any existing or future law or regulation or officialdirective in respect of any of these Terms and Conditions;(f) arising out of or in connection with these Terms and Conditions; and(g) arising out of or in connection with any taxation laws or regulations of any country having jurisdictionover us.For the avoidance of doubt, this indemnity shall apply whether the relevant loss, claim, cost, or expense arisesdirectly or indirectly, and whether arising in contract, tort (including negligence), breach of statutory duty, orotherwise.18.2 The indemnity in this Clause 18 shall extend to, and you shall indemnify us against, all losses, liabilities, costs,and expenses arising from or in connection with:(a) any investigation, inquiry, examination, audit, request, or action by any regulator, authority, lawenforcement agency, or court in any jurisdiction relating to you, any Transaction, or your use of theInternet Banking Services;As of May 2026 Page 16 of 23(b) any breach or alleged breach by you of applicable laws, regulations, sanctions, or regulatoryrequirements; and(c) any act or omission of any person acting on your behalf or using the Internet Banking Services withyour credentials.18.3 You acknowledge and agree that we may incur costs, liabilities, or exposures prior to the determination of anyfault, liability, or wrongdoing, and you shall indemnify us on a full indemnity basis upon demand, withoutrequiring us to first establish fault, negligence, or liability on your part.18.4 The indemnity under this Clause 18 shall be continuing, shall survive the termination of these Terms andConditions and your access to the Internet Banking Services, and shall be without prejudice to any other rightsor remedies available to us.19. Termination
19.1 We may, at our sole and absolute discretion, with prior notice, restrict, suspend or terminate your access tothe Internet Banking Services or any part of the services, without being obliged to provide any reason for thesame.Notwithstanding the foregoing, we may restrict, suspend, or terminate your access to the Internet BankingServices immediately and without prior notice where we consider it necessary or appropriate for security,regulatory, compliance, sanctions, risk-management, or operational reasons, or to protect our interests orthose of any member of the Group.19.2 We may, at our sole and absolute discretion, suspend or terminate your access to the Internet Banking Servicesif:-(a) you have ceased to maintain any Accounts with us; or(b) you have failed to access the Internet Banking Services for a period of time as determined by us at ourabsolute discretion.Any suspension or termination under this Clause 19.2 may be effected without notice and without liability toyou.19.3 You may terminate the access of the Internet Banking Services at any time by contacting your relationshipmanager or emailing cs@straitsbank.com. Such termination shall only take effect upon our receipt,verification, and acceptance of your request in accordance with our procedures.19.4 Upon your submission of the form to terminate your access to the Internet Banking Services, you will remainliable for any Transaction (whether before or after the termination of your access to the Internet BankingServices), including Transactions effected but not yet posted to the Account, and any existing standinginstructions made by you to effect payment to any third party. You are solely responsible to cancel any existingInstructions prior to or upon termination of your access to the Internet Banking Services. For the avoidance ofdoubt, termination or suspension of the Internet Banking Services shall not affect:(a) any rights, obligations, or liabilities accrued prior to such termination or suspension;(b) any Transactions processed, pending, or in the course of settlement; or(c) any provisions which by their nature are intended to survive termination, including Clauses relating toliability, indemnity, disclaimer, records, governing law, and dispute resolution.19.5 We shall not be obliged to retain or make available any historical data, records, or access logs followingtermination or suspension of the Internet Banking Services, save as required by applicable law.20. Information Request
As of May 2026 Page 17 of 2320.1 You must provide and disclose to us within such time prescribed by us, any information, statements andexplanations relating to the Account and the Internet Banking Services which we deem necessary in order to:-(a) comply with the laws or sanctions of Malaysia or any other country (including but not limited thoserelating to anti-money laundering or anti-terrorism); and/or(b) manage money-laundering risk or terrorism-financing risk or economic and trade sanctions risk.Such information may include, without limitation, information relating to your identity, source of funds, sourceof wealth, beneficial ownership, transaction purpose, counterparties, and supporting documentation.20.2 Pending our receipt of the information from you and until we have verified the information to our satisfaction,we are not obliged to proceed with any Transaction or to provide you with the Internet Banking Services. Wemay, during such period, restrict, suspend, freeze, delay, reverse, or refuse to process any Transaction oraccess to the Internet Banking Services without liability to you.20.3 You declare and undertake to us that the processing of any Transaction will not breach any laws or sanctionsin Malaysia or any other country. We will not be liable for any loss arising from any delay or failure to processany Transaction due to inadequate information and documentation provided by you. You further represent andwarrant that all information and documents provided to us are true, accurate, complete, and not misleading,and you undertake to promptly notify us of any material change to such information.20.4 You acknowledge and agree that we may rely on any information or document provided by you withoutindependent verification, and we shall not be responsible for any loss arising from any inaccuracy, omission,or misrepresentation therein.20.5 Failure to comply with any request made under this Clause 20 shall constitute a material breach of these Termsand Conditions and may result in the suspension or termination of the Internet Banking Services, withoutprejudice to any other rights or remedies available to us.21. Disclosure
21.1 You agree and consent that we (including our officials, employees, agents or any other persons to whom wegrant access to our records, correspondence or any material relating to you or your use of the Internet BankingServices) can disclose at any time at our absolute discretion without notifying you, any information relating toyou or your use of the Internet Banking Services, to the following persons:-(a) any one or more members of the Group, for any of the following purposes:-(i) providing you with banking services;(ii) reporting;(iii) data matching;(iv) improving and furthering the provision of other services by us to you;(v) fraud or crime prevention;(vi) investigating, preventing or otherwise in relation to money laundering and criminal activities;(vii) debt collection;(viii) outsourcing our operations;(ix) performance of duties as an officer of SIB or in connection with the conduct of audit or theperformance of risk management;(x) facilitating our performance or any members of the Group’s functions;(xi) compliance with the Group’s policies, guidelines, directives or requirements;(xii) corporate exercise;(xiii) any legal process initiated by or served on us;As of May 2026 Page 18 of 23(b) any person for or in connection with any action, proceeding, investigation, enforcement, recovery, orpreservation of our rights or interests under these Terms and Conditions or otherwise;(c) any person, whether in Malaysia or elsewhere, who provides electronic or other services to us for thepurpose of providing, updating, maintaining and upgrading the said services, including but not limitedto investigating discrepancies, errors or claims;(d) to any person, whether in Malaysia or elsewhere, which we engage for the purpose of performing or inconnection with the performance of services or operational functions which have been out-sourced;(e) the police or any public officer conducting an investigation in connection with any offence includingsuspected offences;(f) to other banks, financial institutions, credit bureau or credit reference agents (only for creditinformation);(g) our auditors, solicitors and professional advisors;(h) our stationery printers, vendors of the computer systems we use, and to such persons installing andmaintaining them and other suppliers of goods or service providers we engage;(i) any credit bureau of which we are a member, and any other members and/or compliance committeeof such credit bureau;(j) any rating agency, business alliance partner, insurer or insurance broker or direct or indirect providerof credit protection;(k) any actual or potential participant or sub-participant in relation to any of our obligations under thebanking agreement between you and us, or assignee, novatee or transferee (or any officer, employee,agent or adviser) of any of them;(l) for transactions effected or processed with or without your authority in or through the automated tellermachines of other banks or financial or non-financial institutions or terminals or other card operatedmachines or devices we approve, to the bank, financial institution or non-financial institution, traderor other party accepting the use of the card and their respective agents or contractors;(m) any court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over usor any members of the Group;(n) any person to whom we or any members of the Group is permitted or required to disclose to under thelaws of any country;(o) any other person to whom such disclosure is considered by us to be in our interest, or the interest ofany members of the Group (including for risk management, compliance, audit, internal control, orbusiness continuity purposes); and(p) any person connected to the enforcement or preservation of any of our rights under these Terms andConditions.21.2 Clause 21.1 shall survive the termination of these Terms and Conditions. Your consent under this Clause 21 iscontinuing and shall remain effective notwithstanding the termination or suspension of the Internet BankingServices or closure of any Account.21.3 You acknowledge and agree that disclosures under this Clause 21 may involve the transfer of information tojurisdictions outside Malaysia. We shall take reasonable steps to ensure that such disclosures are made inaccordance with applicable data protection laws and regulatory requirements, including by implementingappropriate safeguards where required.21.4 To the fullest extent permitted by applicable law, we shall not be liable for any loss, damage, or prejudicesuffered by you as a result of any disclosure made in good faith and in accordance with this Clause 21 andapplicable legal or regulatory requirements.22. Compliance with Court Orders
As of May 2026 Page 19 of 2322.1 We and the Group can act in any way we see fit, without consulting you beforehand, if we are served with acourt order issued by a court of any jurisdiction. You acknowledge and agree that we may take such action aswe consider necessary or appropriate to comply with any court order, judgment, directive, injunction,garnishee order, or other legal or regulatory process issued by any court, tribunal, or authority of competentjurisdiction, whether in Malaysia or elsewhere.22.2 You agree that you will not hold us liable for any loss or damage in connection with our actions. To the fullestextent permitted by applicable law, you agree that we shall not be liable for any loss, damage, delay, orprejudice suffered by you as a result of any action taken by us in good faith to comply with such court order orlegal process.22.3 We shall not be obliged to notify you of, consult you on, or provide you with any details relating to any courtorder or legal process, where such notification or disclosure is prohibited by law, court order, or regulatoryrequirement, or where we consider that such notification may prejudice compliance.22.4 Any compliance by us with a court order or legal process may include, without limitation, the disclosure ofinformation, freezing, blocking, debiting, or transferring of funds, restriction or suspension of access to theInternet Banking Services, or such other action as may be required or permitted by law.23. Data Protection
23.1 You hereby confirm that you have received, read, understood and agreed to be bound by the Personal DataProtection Notice issued by us (which is available at our website at www.straitsbank.com) and the clauses inthese Terms and Conditions as may relate to the processing of your Personal Data. For the avoidance of doubt,you agree that the said Personal Data Protection Notice shall be deemed to be incorporated by reference intothese Terms and Conditions. In the event of any inconsistency between these Terms and Conditions and thePersonal Data Protection Notice, the latter shall prevail to the extent required to comply with applicable dataprotection laws.23.2 You agree and consent that we may transfer the Personal Data outside of Malaysia. All Personal Data held byus and the Group will be accorded a reasonable level of protection against any loss, misuse, modification,unauthorised or accidental access or disclosure, alteration or deletion. Such transfer and processing shall becarried out in accordance with applicable data protection laws and regulatory requirements, and subject tosuch safeguards as may be required thereunder.23.3 In the event you provide Personal Data relating to third parties, including data relating to your next-of-kin anddependents, for the purpose of opening or operating the Internet Banking Services with us or otherwisesubscribing to our products and services, you:(a) confirm that you have obtained their consent or are otherwise entitled to provide this data to us andfor us to use it in accordance with these Terms and Conditions;(b) undertake that you have informed the said third parties to read the Personal Data Protection Act 2010and the Personal Data Protection Notice at our website at www.straitsbank.com;(c) have informed the said third parties:-(i) that we may collect or verify their personal and financial data with third party sources;(ii) that we may disclose their personal data to classes of third parties described in our PersonalData Protection Notice;(d) agree to ensure that the personal and financial data of the said third parties is accurate;(e) agree to update us in writing in the event of any material change to the said personal and financialdata; and(f) agree to our right to terminate these Terms and Conditions should such consent be withdrawn by thesaid third parties.As of May 2026 Page 20 of 2323.4 Where you instruct us to effect any sort of cross-border transaction (including to make or receive payments),the details relevant to the cross-border transaction (including data relating to those involved in the saidtransaction) may be received from or sent abroad, where it could be accessible by overseas regulators andauthorities in connection with their legitimate duties (e.g. the prevention of crime). In instructing us and/or ouragents to enter into any cross-border transaction on your behalf, you agree to the above said disclosures onbehalf of yourself and others involved in the said cross-border transaction. Such disclosures shall be made inaccordance with applicable laws and regulatory requirements.23.5 Additionally, but always subject to any laws (including regulations, guidelines and/or obligations) applicable tous and the Group (whether in or outside Malaysia), you agree that we and the Group, and our merchants andstrategic partners may contact you about products, services and offers, which we believe may be of interest toyou or benefit you financially. Notwithstanding the foregoing, we will only disclose your Personal Data(excluding data relating to your affairs or the Internet Banking Services) to our merchants and strategic partnerswhere your express prior consent has been obtained.23.6 You acknowledge that certain communications such as statement of account and our websites containstandard information regarding our other products and services that cannot be removed without affecting thedelivery/provision of our services and/or products, the operation of Internet Banking Services and/or facilitieswith us, and/or without imposing additional costs to you.23.7 You are responsible for ensuring that the information you provide us is accurate, complete and not misleadingand that such information is kept up to date.23.8 We reserve the right to amend this clause from time to time at our sole discretion and shall provide priornotification to you in writing and place any such amendments on our websites or by such other means ofcommunication deemed suitable by us.23.9 This clause shall be without prejudice to any other clause in these Terms and Conditions which provides forthe disclosure of data.24. Amendment of these Terms and Conditions
24.1 We can, at any time at our absolute discretion, vary, add to, delete or amend these Terms and Conditions inrelation to the Internet Banking Services, fees or charges or handling charges by giving you twenty one (21)days’ prior notice, either through your statement of account, eStatement or by way of posting on our officialwebsite at www.straitsbank.com or in any other manner that we choose. Notwithstanding the foregoing, whereany variation, addition, deletion, or amendment is required to comply with any applicable law, regulation,guideline, directive, or court order, or is made for security, risk-management, or operational reasons, suchchange may take effect immediately or on such shorter notice period as we may determine, and withoutliability to you.24.2 If you do not accept the amendments, you must terminate the Internet Banking Services within seven (7) daysfrom the date of notification, otherwise you will be deemed to have accepted and agreed to such changes andsuch changes will be binding on you. For the avoidance of doubt, your continued access to or use of theInternet Banking Services after the date of notification (or the effective date specified by us, if later) shallconstitute your acceptance of such amendments.24.3 We can at any time at our absolute discretion, amend, modify, revise, restrict, increase, suspend, cancel orwithdraw all or any facilities, services, benefits and privileges of the Internet Banking Services by providing priornotice to you. Notwithstanding the foregoing, we may restrict, suspend, cancel, or withdraw all or any part ofthe Internet Banking Services immediately and without prior notice where we consider it necessary orappropriate for security, regulatory, compliance, sanctions, risk-management, or operational reasons, or toprotect our interests or those of any member of the Group, and we shall not be liable to you for any loss arisingtherefrom.As of May 2026 Page 21 of 2325. Notices and Communication
25.1 We can at our absolute discretion deliver any advice, notice or communication to you in any of the followingmanner by:-(a) electronic mail to your last known e-mail address in our records;(b) post (registered, AR registered, ordinary or otherwise) or delivered by hand or left at your last knownaddress in our records;(c) posting the notice or communication on our official website at www.straitsbank.com;(d) way of advertisement or general notice in a daily newspaper;(e) radio or television broadcast or any other form of media communication;(f) facsimile to your last known facsimile number in our records;(g) SMS to your last known registered mobile number in our records.25.2 The notice or communication will be deemed to have been received by you on the day it was so delivered, onthe day following such posting or on the day such display, publication or broadcast was made.25.3 We will not be responsible for what may happen to notices or communications after they are sent, for exampleif any notice or communication is delayed, intercepted, lost, fails to reach or is disclosed to any one duringtransit. This Clause 25.3 shall apply to all forms of communication, including electronic, postal, broadcast,and public notices, and to the fullest extent permitted by applicable law.25.4 Changes in contact details:-(a) You agree to notify us immediately on any changes of your correspondence/mailing or residentialaddress and your contact information (“Information”).(b) If you do not inform us of any change in your Information, you agree that we may at our absolutediscretion, rely on:-(i) any address and/or contact information stated in the application form or as reflected in ourrecords; or(ii) any address and/or contact information we obtain from any communication purportedlyissued from you to us.(c) Any failure by you to notify us of a change in your Information resulting in the delay or the non-deliveryof any statement of account, eStatement, correspondence and/or notice will not prejudice our rightsand entitlements under these Terms and Conditions.(d) For the avoidance of doubt, any notice or communication sent in accordance with the Information lastrecorded with us shall be deemed validly given, and we shall not be liable for any loss, damage, orprejudice arising from your failure to update such Information.26. Retention of Your Records
26.1 You agree that we are not obligated to maintain any of your records, including but not limited to the applicationforms, Transaction documents, statement of account, correspondences or documents provided to us by youor any other third party, exceeding any retention period as set out under our internal policies, guidelines andprocedures and/or as provided under any applicable laws or regulations of any country having jurisdiction overus.27. Service of Legal Process
27.1 In addition to and not in substitution of any mode of service that may be permitted or prescribed by any writtenlaw in force for the time being, any service of Legal Process by or on behalf of us can be affected on you:As of May 2026 Page 22 of 23(a) by leaving a copy at the address as stated in the application form or in any communication purportedlyissued by you to us or last known to us and it shall be deemed to have been duly received by you onthe day it was left at the address; or(b) by sending a copy through prepaid registered or ordinary post to the address as stated in theapplication form or in any communication purportedly issued by you to us or last known to us and itshall be deemed to have been duly received by you on the third (3rd) day (including the day of posting)from the date it is posted, even if it is undelivered or returned.28. Circumstances beyond Our Control
28.1 If we are unable to perform any of our obligations under these Terms and Conditions, or carry out anyoperations or provide any service due to any reason beyond our control, including –(a) fire, earthquake, flood, epidemic, natural disaster, accident, riot, civil disturbances, industrialdisputes, acts of terrorism, embargo, war, act of God;(b) any failure or disruption to telecommunications, internet, electricity, water, fuel supply; or(c) any circumstance in the nature of a force majeure (an unforeseeable event that prevents us fromperforming our obligations under these Terms and Conditions),we will not be in any way liable for any failure of performance or for any inconvenience, loss, injury, anddamages suffered or incurred by you directly or indirectly as a result. We may suspend or restrict the InternetBanking Services during the continuance of such circumstances.29. Waiver
29.1 A failure to exercise, or a delay in exercising, any right, power, privilege or remedy by us will not be deemed asa waiver, and nor will a single or partial exercise of any other right, power, privilege or remedy. The rights andremedies in these Terms and Conditions are cumulative and not exclusive of any rights or remedies providedby law. No waiver by us shall be effective unless made in writing.30. Severability
30.1 The invalidity or unenforceability of any provisions will not affect the underlying intent of these Terms andConditions, and the invalid or unenforceable provision will be severable, and will not affect the validity orenforceability of the other terms and provisions, which will remain in full force and effect.31. Preservation of Rights and Entitlement
31.1 Our rights and entitlements under these Terms and Conditions will remain in full force and effect, and willsurvive any cancellation, revocation or suspension of the use of the Internet Banking Services.32. Change in Constitution
32.1 These Terms and Conditions will continue to be valid and binding for all purposes, despite a change in ourconstitution or upon your demise, and shall bind your personal representatives, successors, and permittedassigns.33. Assignment
33.1 We may at any time and without your consent assign all or any of our rights, title and interest under these Termsand Conditions to any person or corporation. You may not assign any of your rights and obligations under theseTerms and Conditions. Such assignment may be by way of transfer or novation.As of May 2026 Page 23 of 2334. Law
34.1 These Terms and Conditions will be governed by and construed in accordance with Malaysian law, and youirrevocably –(a) submit to the non-exclusive jurisdiction of the courts in Malaysia;(b) waive any objection on the ground of venue or forum non convenience or any similar ground; and(c) consent to service of Legal Process in any other manner permitted by these Terms and Conditionsand/or any the relevant laws.34.2 The use of Internet Banking Services outside of Malaysia is subject to the laws and regulations of Malaysia andthe country in which the Transaction is affected or requested. You are responsible to ensure compliance withall applicable laws and regulations.34.3 Our provision of the Internet Banking Services to you shall not be deemed as a provision of banking servicesand facilities outside of Malaysia.35. Dispute Resolution
35.1 In the event you have any complaints or disputes, please specify the nature of your complaint or dispute andrefer the matter to:-Level 15 (A1), Main Office Tower, Financial Park Labuan,Jalan Merdeka, 87000 Labuan F.TE-mail: cs@straitsbank.com
